François JOSSINET
I showcase my artwork throughout.
Hello, I am François.
I am focusing on AWS cloud technologies, and I have created this website to showcase both my technical skills and my artistic work.
And if you are wondering whether it is strange to use poetry as a demonstration of my web development skills,
do not worry — it is perfectly normal : I am French.
About me
I got my first computer when I was 13 — back when that was not common — and immediately started tweaking it : I wrote batch files to manage memory for games, and I used a screwdriver to install a larger hard drive (80 MB — imagine that). I have been exploring computers ever since.
I also received my first significant book at 13 — The Lord of the Rings, long before the movies. Since then, reading and writing have always been part of my life.
Around the same time, I got my first drum kit. Actually, I was younger — but if I tell you I have been playing drums since I was 7, you might assume I cannot hear anything anymore because of ruined ears.
Computers, writing, music — that is what my world revolves around.
While the main purpose of this website is to demonstrate my knowledge of AWS systems, you will still find plenty of creative work woven throughout.
Skills
IT Support
IT Support & Troubleshooting
95%Microsoft Environments
85%ServiceNow
80%Cloud & Infrastructure
AWS (Cloud Basics)
40%Networking
30%Security & Access Management
70%Front-end & Back-end Dev
HTML/CSS
80%PHP
70%Python
40%SQL / MySQL
60%Cross-functional Skills
Fast Learning & Adaptability
100%Cross-Cultural Communication
85%Creative Writing
95%Knowledge Management
80%Resume
François JOSSINET
Cloud & IT Specialist — AWS, Support, Dev & Network
Versatile IT Specialist with a solid background in technical support, backend/frontend development, and system administration. Currently focusing on AWS and cloud infrastructure, with hands-on experience and active certification preparation (CLF-C02, SAA-C03).
Strong cross-functional profile combining writing, process optimization, and fast adaptability. Twice recognized as Infosys Employee of the Month.
Contact Information
- Brno, Czech Republic
- francois.jo18@gmail.com
- +33 6 41 20 52 98
🔹Cloud & Network
AWS (IAM, EC2, S3, VPC), hybrid cloud, CCNA in progress
🔹Security Tools
Zscaler Private Access, Cisco AnyConnect, Citrix, AVD
🔹ServiceNow
Incident management, workflows, ticketing, advanced usage
🔹Microsoft
Office 365, SharePoint, Azure AD, Intune, CoreView
🔹Development
Python (scripts), PHP (modular), HTML/CSS, SQL
🔹Documentation
Knowledge management, technical writing, user support
🔹Languages
French – Native speaker
English – B2 level (professional working proficiency)
🔹Soft Skills
Cross-cultural communication, technical curiosity, fast learner
🔹Music
Passionate drummer with live, studio, and composition experience
🔹Sports
Strength training and regular workout routine (3 times/week)
🔹Writing
Published author (poetry, novels); skilled in narrative structure and literary analysis
Professional Experience
Subject Matter Expert (SME)
2024 – present
Infosys B.P.O. (Brno)
- Main escalation point for technical issues and VIP client support
- Expertise in complex troubleshooting and incident resolution
- Mentoring of new hires and sharing best practices
Senior Process Specialist
2022 – 2024
Infosys B.P.O. (Brno)
- L1 technical support for enterprise software, hardware, and security tools
- Account and access management (Azure AD, Intune, CoreView)
- Contributed to internal knowledge base and process improvements
Contributing Writer
2022 – 2024
La Furia Magazine (France)
- Wrote articles for every quarterly issue (80,000 printed copies per edition)
- Cultural analysis with a focus on contemporary themes and media
- Delivered consistent, well-documented editorial content
Founder & Publishing Director
2019 – 2022
L.D.G. Éditions (France)
- Wrote, edited, proofread, and published books (novels, poetry)
- Designed and maintained the publishing house’s website
- Managed online sales, customer service, and print layout
Automated Systems Maintenance Technician
2003 – 2022
La Poste (Toulouse)
- Maintained and repaired automated sorting systems in postal facilities
- Ensured system availability and operational performance
SEO & Online Prospecting
2002 – 2003
Option Images (Toulouse)
- SEO optimization and web visibility enhancement
- Online market research and digital prospecting
Education
DUT in Electrical Engineering and Industrial Computing
2000 – 2002
University Toulouse III – Paul Sabatier
Scientific High School Diploma
2000
Lycée Simone Weil, Saint-Étienne
Certifications
AWS Certified Cloud Practitioner (CLF-C02)
2025
Certified Entry-Level Python Programmer ( PCEP-30-0x)
2025
Cisco Certified Network Associate (CCNA 200–301)
Ongoing (expected completion by end of 2025)
Contact
My Location
Brno, Czech Republic
Phone Number
+33 6 41 20 52 98
Email Address
francois.jo18@gmail.com